Female agents may wear either black trousers, white socks, and black shoes or, a black skirt with hose and black shoes. Male agents wear black trousers, white socks and black lace-up shoes that used to have the Geek Squad logo on the sole. Agents are required to wear a black clip-on tie with the Geek Squad logo pin.
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In-store PC agents, and in-home PC field agents, wear a white, short-sleeved, pocketless dress shirt. Geek Squad Ford E-350 cutaway in Montreal, Quebec, Canada Geek Squad is also now an Apple Authorized Service Provider. This has now allowed Geek Squad to incorporate home theater installation as one of the in home services offered via telephone. This change removed all "Magnolia Home Theater Installation" branding and was replaced by "Geek Squad Installation Units" instead. Best Buy mobile installers and Magnolia Home Theater installers have now switched from their previous grey and blue uniforms to grey and orange shirts with grey cargo pants. The change was titled, "Total Services" and was aimed towards the combination of major Best Buy services into one cohesive unit. In 2007, Geek Squad officially added Magnolia Home Theater installation teams as well as Best Buy Mobile Installers to the Geek Squad brand. provides all Geek Squad tech subscribers with access to over 60,000 on-demand tutorial training videos. In the following years the Geek Squad operations in France, Germany, Netherlands, Sweden, Spain and Portugal were slowly wound down with the brand finally ending in Europe with Carphone Warehouse adopting the Team Knowhow brand in 2017.Ī 2013 agreement with Atomic Learning, Inc. In January 2012, following poor financial results, the Best Buy Europe venture was discontinued with Carphone Warehouse purchasing its 50% of the deal back. On July 15, 2013, all Geek Squad business was transferred away from SupportSpace and moved in-house to Geek Squad agents. SupportSpace was founded in 2006 and provided immediate online tech support services. In 2008 Best Buy partnered with online tech support provider SupportSpace to offer remote Virtual Agent services to its clients. In November 2015 Geek Squad repairs moved to Newark following the merger between Carphone Warehouse and Dixons Retail forming Dixons Carphone (now Currys PLC). At its peak, Geek Squad services where available in Greater London, the Home Counties, the South Coast and North West areas of England, with phone and remote support was undertaken from Tulketh Mill in Preston (Lancashire) and repairs completed at a site in Wednesbury (West Midlands). In October 2006, it was reported that Geek Squad would be launching in the United Kingdom in a joint 50-50 venture with Carphone Warehouse, where today it exists as both an onsite service and a remote repair service. The brand is also located in select FedEx Office locations. īest Buy terminated its partnership with Office Depot in Orlando, Florida, where Geek Squad precincts were located in ten Office Depot locations. They offer in-store, in-home, online, and remote/over the phone services.
Geek Squad precincts exist in most Best Buy stores in the United States, Puerto Rico, Canada, and the Netherlands.